Delighting our customer is what service is all about.
Whether you are an Airport Representative or a Customer Service Agent, consistently delighting our customers and really looking after them while they are on holiday is what Service is all about. Our teams are here to help customers to plan and get the most from their holiday, offering support and advice at every point. If a complaint is received, our staff are trained and empowered to do everything possible to put it right. Our strategy is focused on delivering a strong competitive advantage through service in tune with our Virgin Holiday brand values.