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Our focus is always on the customer.

At Virgin Atlantic, we’ve never forgotten how amazing it is to fly. To us, getting to your destination should be just as enjoyable as being there. This is why we’re constantly looking for ways to perfect our products and services, to enhance our customer’s journey and to challenge the mundane and ordinary with smarter, better ways to do business. Every one of us is driven by our pioneering spirit, to innovate, delight and deliver unforgettable experiences. To always strive to be the best we can be. We’re committed to being loved for service and to building lasting customer relationships.

Virgin Atlantic customer experience

We’ve come a long way since our early days with just one 747 and one destination, to our position today as one of the UK’s leading long haul airlines flying to many of the world’s most desirable destinations. We’re proud of our past and extremely excited for our future and we’d like to invite those with the same passion to come along for the ride.

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